Privacy policy

CarePronto is run by Masas Technologies, LLC. This policy covers carepronto.com and the phone calls CarePronto makes for home care agencies. Questions go to support@carepronto.com.

Agency owners and staff

We collect your name, email, phone number, agency details and billing information (handled by Stripe; we never see full card numbers). We use it to run your account, send you applicant summaries and bill you.

If you connect a calendar, we read it to find when you're busy and keep only those start and end times, never event names or details. Disconnecting deletes them.

Applicants

We act on behalf of the agency an applicant applied to. We collect what the applicant gives on the application form (name, phone number, ZIP code, role, language), the call recording and transcript, and the answers given on the call. We use this only to screen applicants and schedule interviews for that agency.

Website visitors

If you ask for a demo call, we keep your agency name, first name, phone number and the call. We use cookies and Meta's pixel to measure which ads bring visitors, and we share hashed contact details with Meta for the same purpose. We don't sell personal information.

Service providers

We use Twilio for calls and texts, OpenAI for the voice assistant and summaries, Stripe for payments, Resend for email and our hosting provider. They process data only to provide those services to us.

How long we keep data

Applicant records, recordings and transcripts stay available to the agency while its account is open and are deleted within 90 days after it closes, unless the law requires us to keep them longer. Records of how an automated tool was used in hiring may need to be kept for up to four years in some states. Demo call recordings are deleted after 90 days.

Your choices

To see, correct or delete your information, email support@carepronto.com. If you're an applicant, you can also ask the agency directly. To stop calls, see how we call applicants.