Terms of service

These terms are between your agency and Masas Technologies, LLC, the company that runs CarePronto. By starting a trial or using the service you agree to them.

The service

CarePronto calls people who apply to work at your agency, asks the questions you set, books interviews into the times you choose and sends you summaries and recordings.

Trial, billing and canceling

• Plans renew monthly. The free trial lasts 14 days and covers your first 25 applicants.
• We charge the card on file when the trial ends unless you cancel before then.
• Cancel anytime from your dashboard. Canceling stops future charges. We don't refund partial months.
• Each plan covers a monthly number of applicants. If you regularly go over it, we'll ask you to move to a larger plan.

Your responsibilities

• Only send us people who applied to work for your agency and gave you their phone number. Don't upload purchased or scraped lists.
• Make sure your questions and must-haves are job-related and lawful where you hire.
• You make every hiring decision. CarePronto gathers answers and books interviews; it doesn't decide who is qualified.
• Tell us right away if someone asks not to be contacted and we haven't already marked them.

Calls and recordings

Every call says it's from an AI assistant and that it's recorded, happens between 8am and 8pm in your time zone, and stops for good when someone asks. Recordings and applicant data belong to your agency. We use them only to provide the service.

What we're not responsible for

We work hard to keep calls accurate and on time, but the service is provided as is. We aren't liable for hiring decisions, missed calls, carrier problems or indirect losses. Our total liability is limited to what you paid us in the three months before a claim.

Changes

We'll email you at least 30 days before any change to these terms that affects you. Questions: support@carepronto.com.